![]() Remaining vigilant is still vital, no matter which channel you use to make a payment. ![]() Your banking details are safe not even WhatsApp can see them. The pizza store never sees your card details and the payment happens in the same, secure way that it would if you were using the pizza store’s website. So, once you hit the “pay” button in the chat, you are taken to a separate screen where you enter your details. If you pay with a credit card, you send those details via a secure link to the merchant’s payment provider, not to the merchant. The store owner lets you know that you owe $10. Payments take place outside the chat channelĮven though we initiate transactions in the chat channel, the payment is processed via the same method as when we shop via a website. Only if someone were to steal your phone would he or she see the conversation. You literally hold the encryption key in your hand. If I am chatting with my local pizza store to order a pizza, only the store and I see what is in the messages. This is a defined communication method where only the users who are communicating can read the messages being exchanged. WhatsApp ensures privacy through the use of a technology called end-to-end encryption. End-to-end encryption boosts your privacy Here are four reasons why WhatsApp is just as secure as regular e-commerce channels. What many customers don’t realize is that buying a product, topping up airtime, or paying electricity bills on WhatsApp is just as safe as shopping via a regular e-commerce store, a banking app, or even a physical, neighborhood store. ![]() But some users are still wary of using these channels to initiate transactions. Businesses are also opting for these channels as an effective way to communicate with their customers. More and more people globally are embracing the convenience and cost benefits of chat channels such as WhatsApp and Facebook Messenger.
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